Shipping and Returns

Shipping and Returns

This policy explains how we dispatch and deliver goods and how returns are handled. It applies to business customers and forms part of our Terms and Conditions of Sale. Where an order is placed through this website by a consumer, the section on consumer cancellations below applies in addition. Delivery details specific to your order are confirmed in your quotation or order acknowledgement.

Dispatch and Lead Times

Lead times depend on whether an item is held in stock or supplied to order:

• Stocked items are typically dispatched within 14 working days of cleared payment or order confirmation.
• Lead-time and quote items, including products configured or sourced to order, are dispatched once we receive stock from the manufacturer. We confirm the expected lead time on your quotation or order acknowledgement.

Delivery estimates are given in good faith and are not guaranteed. We will keep you informed if a lead time changes.

UK Delivery

We deliver to mainland UK business addresses using established couriers and carriers appropriate to the size and value of the order. Carriage charges, where they apply, are shown on your quotation or order acknowledgement. Deliveries to the Scottish Highlands and Islands, Northern Ireland, and other remote areas may carry an additional charge and a longer transit time, which we will confirm before dispatch.

International and Export

We can arrange delivery outside the UK by prior agreement. Export orders may be subject to additional carriage, duties, taxes, and documentation requirements, and to export control checks where they apply. Please raise your requirement through the quote form at /quote/ so that we can confirm whether we can supply, the applicable terms, and the delivered cost.

Tracking and Delivery

Where the carrier provides tracking, we will pass on the tracking details after dispatch. Someone should be available to receive the delivery at the address provided, as a signature may be required.

Inspection on Delivery

Please inspect all deliveries on arrival. Sign for damaged or short deliveries as such where possible, and notify us promptly of any visible damage, shortage, or incorrect item, and of any other fault within a reasonable period of discovering it. Keeping the original packaging helps us resolve any claim.

Faulty or Dead-on-Arrival Goods

If goods arrive faulty or fail within the manufacturer’s warranty period, contact us and we will arrange the appropriate remedy in line with the manufacturer’s process, which may be repair, replacement, or credit. We will issue a return authorisation and instructions before any goods are sent back. Please do not return goods without authorisation, as this can delay resolution.

Returns of Unwanted Goods

As a business supplier we are not obliged to accept returns of correctly supplied goods that are simply no longer wanted, but we will consider such requests on a case-by-case basis. Where we agree to accept an unwanted return:

• The request must be made within a reasonable period of delivery.
• The goods must be unused, in their original undamaged packaging, and in a fully resaleable condition.
• A restocking charge may apply to cover handling and any charge levied by the manufacturer or distributor.
• Return carriage is the customer’s responsibility unless the return is due to our error.

Consumer Cancellations

The terms above apply to business customers. If you are a consumer — an individual buying wholly or mainly outside your trade, business, craft or profession — and you order through this website, you have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That statutory right is set out below. We do not offer any voluntary return right in addition to it.

• Cancellation period. You may cancel at any time from placing your order until the end of 14 days after the day on which you, or a person you nominate, take physical possession of the goods. Where an order is delivered in separate consignments, the period runs from the day the last item is received.
• How to cancel. Tell us clearly before that period ends, by email to contact@indiott.com or in writing to PSI Technologies Limited, Units 10–11 Stratfield Park, Elettra Avenue, Waterlooville, Hampshire PO7 7XN, quoting your order or invoice reference. You may use the model cancellation form below, but you do not have to. Sending goods back without telling us first is not a valid cancellation.
• Returning the goods. Send the goods back without undue delay and in any event no later than 14 days after the day you tell us you are cancelling. Please request a return authorisation (RMA) first so that your return can be identified on arrival.
• Cost of return. You must bear the direct cost of returning the goods. We do not offer free returns and we do not arrange collection.
• Refund. We will refund the price paid together with the standard outbound delivery charge. If you chose a delivery service more expensive than our least expensive standard option, we refund only the cost of that standard option. We make the refund using the same means of payment you used, within 14 days of receiving the goods back or of receiving evidence that you have sent them, whichever is the earlier.
• Reduction for handling. You may handle the goods only as you reasonably would in a shop, to establish their nature, characteristics and functioning. If their value is reduced by handling beyond that — for example installing, commissioning, provisioning onto a network, applying adhesive or fixings, or discarding sealed packaging — we may recover that reduction from you and deduct it from your refund.
• Goods excluded from the right to cancel. The right to cancel does not apply to goods made to your specification or clearly personalised. For our catalogue that includes bespoke engineered solutions and products configured, provisioned, or specially sourced to your requirement.

No restocking charge is applied to a valid statutory cancellation. Nothing in this section affects your separate legal rights in respect of goods that are faulty, not as described, or not fit for purpose.

Model Cancellation Form

Complete and return this form only if you wish to withdraw from the contract.

To: PSI Technologies Limited (trading as Indiott), Units 10–11 Stratfield Park, Elettra Avenue, Waterlooville, Hampshire PO7 7XN, contact@indiott.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:
Ordered on [*] / received on [*]:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
[*] Delete as appropriate.

Non-Returnable Items

Certain items cannot be returned for credit unless they are faulty. These include bespoke engineered solutions, custom-configured or specially ordered products, and any items made or sourced specifically to your requirement. This will be made clear at the quotation stage where it applies.

How to Start a Return

To start any return, whether for faulty goods or to request a return of unwanted items, contact us through the quote and contact channel at /quote/ or at contact@indiott.com, quoting your order or invoice reference. We will confirm whether the return can be accepted, issue a return authorisation (RMA) where appropriate, and provide instructions for sending the goods back.